18. Phase 2 and Phase 3: Building the House and Analysis

This chapter discusses the procedure for constructing the House of Quality. It focuses on the group processes, sequencing of events, and logistics of the team working together. It addresses the practical considerations that come into play. It deals with consensus processes and practical issues such as how long a meeting should last, and how it should be run and organized.

Building the House of Quality is often thought of as “the QFD process.” The HOQ is a mandatory tool during Design for Six Sigma efforts designing a new product, service, or process. It encompasses much more than assembling a team in a room and constructing a large matrix. A successful QFD process depends on good planning, ...

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