20. Special Applications of QFD

In this chapter, we look at some of the ways QFD has been extended beyond its initial conception. The specific areas we cover are QFD for Design for Six Sigma (DFSS), Total Quality Management, Strategic Product Planning, Organizational Planning, Cost Deployment, Software, and Service.

QFD’s primary application has been for planning and managing product development. The dominant QFD models assume hardware product development activities. As we have seen, however, the QFD model can easily be applied to development of almost any type of product or service. My own initial experiences with QFD were in the area of software development. Very quickly afterward, I used QFD to help an internal service group develop its strategy ...

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