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Quality Management in a Lean Health Care Environment by Daniel Collins, Melissa Mannon

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Chapter 2

Pillars: Coaching, Improvement Process, and Data Measurement

Coaching in health care does not differ greatly from coaching in sports. A coach’s role in sports is to help the athlete improve his or her skills through observation and targeting improvement. This may mean spending more time in the batting cages for a baseball player, doing more ball skills for a soccer player, or lifting weights as a football player. Basketball players spend hours and hours shooting thousands of free throws in their career, so that if they get one free throw in a game, they know the odds are in their favor, and that they will shoot the ball through the net when it counts. The coach observes the athletes during their training to make sure they are using ...

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