Quantitative Analysis for Management, 13/e

Chapter 15 Statistical Quality Control

Learning Objectives

After completing this chapter, students will be able to:

1. 15.1 Define the quality of a product or service.

2. 15.2 Understand the basic theoretical underpinnings of statistical quality control, including the central limit theorem, and interpret whether or not a process is in control.

3. 15.3 Develop two types of variable control charts: x and R

4. 15.4 Develop two types of attribute control charts: p and c.

For almost every product or service, there is more than one organization trying to make a sale. Price may be a major issue in whether a sale is made or lost, but another factor is quality. In fact, quality is often the major issue, and poor quality can be very expensive for both the ...