January 2017
Beginner to intermediate
280 pages
217h 11m
English
Crosby, P. B. Quality Is Free. New York: McGraw-Hill, 1979.
Deming, W. E. Out of the Crisis. Cambridge, MA: MIT Center for Advanced Engineering Study, 1986.
Foster, S. Thomas. Managing Quality, 4th ed. Upper Saddle River, NJ: Pearson, 2010.
Foster, S. Thomas. Managing Quality: Integrating the Supply Chain, 5th ed. Upper Saddle River, NJ: Pearson, 2013.
Goetsch, David, and Stanley Davis. Quality Management, 5th ed. Upper Saddle River, NJ: Pearson, 2013.
Juran, Joseph M., and A. Blanton Godfrey. Juran’s Quality Handbook, 5th ed. New York: McGraw-Hill, 1999.
Naveh, Eitan, and Miriam Erez. “Innovation and Attention to Detail in the Quality Improvement Paradigm,” Management Science 50, 11 (November 2004): 1576–1586.
Ravichandran, ...