QuickBooks 2013 For Dummies

Preparing a Credit Memo

Credit memos can be a handy way to fix data-entry mistakes that you didn’t find or correct earlier. Credit memos are also handy ways to handle things like customer returns and refunds. If you’ve prepared an invoice or two in your time, you’ll find that preparing a QuickBooks credit memo is a lot easier than using old-fashioned methods.

In the following steps, I describe how to create the most complicated and involved kind of credit memo: a product credit memo. Creating a service or professional credit memo works basically the same way, however. You just fill in fewer fields.

1. Choose Customers⇒Create Credit Memos/Refunds or click the Refunds & Credits icon in the Customer section of the Home page to display the Create Credit Memos/Refunds window (as shown in Figure 4-3).

2. Identify the customer and, if necessary, the job in the Customer:Job drop-down list.

You can select the customer or job from the list by clicking it.

3. (Optional) Specify a class for the credit memo.

If you’re using classes to categorize transactions, activate the Class drop-down list and choose the appropriate class for the credit memo.

4. Date the credit memo. (Going steady is optional.)

Press Tab to move the cursor to the Date text box. Then enter the correct date in MM/DD/YYYY format. You also can use the secret date- editing codes that I describe in the section “Preparing ...