Chapter 3
Troubleshooting
IN THIS CHAPTER
Getting help
Visiting Intuit’s and other vendors’ product-support websites
Tapping into Intuit’s product-support system
Browsing the de facto QuickBooks newsgroup
Knowing what to do when all else fails
After writing about QuickBooks for more than 25 years, I’ve had a revelation of sorts: People want not only specific, step-by-step information about how to use the program, but also troubleshooting advice. They want techniques and tactics that they can use to solve the inevitable problems that they encounter while using QuickBooks in real-life settings. What follows is my list of the best troubleshooting techniques.
Using the QuickBooks Help File and This Book
I know what you may be thinking: You have some problem that you can’t solve by using Help, and it’s either a bug or some glaring error in the QuickBooks documentation. You’ve looked through this book, of course, but it says nothing — absolutely nothing — about your question. In fact, ...
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