Chapter 19. (Almost) Ten Troubleshooting Tips

In This Chapter

  • Use the Quicken Help file

  • Use Quicken 2010 For Dummies

  • Visit the Intuit product support Web site

  • Visit the hardware vendor product support Web site

  • Visit the Microsoft product support Web site

  • Call a real person at Intuit

  • Browse the Quicken newsgroup

  • Use antivirus software

  • When all else fails ...

After writing about Quicken for almost 20 years, I've had a revelation of sorts. People not only want specific, step-by-step information about how to use the program, but they also want troubleshooting advice. They want techniques and tactics that they can use to solve the inevitable problems they encounter while using Quicken in real-life settings. What follows is my list of the best troubleshooting techniques that I can offer you.

Tactics #1 and #2: Use the Quicken Help File and This Book

I know what you may be thinking. You may be thinking that you have some problem that you can't solve by using Help, and it's either a bug or some glaring error in the Quicken documentation. And, of course, you've looked through this book, and it says nothing — absolutely nothing — about your question. In fact, upon further reflection, you may be thinking that you've encountered some problem that you can't possibly solve by consulting the Quicken Help file or this book.

Maybe you're right.

But in my experience (when I talk with people who have problems), about half the time, the problem is that people don't know enough about Quicken to know what to do. People ...

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