CHAPTER 10

What’s So Hard About Making Change?

I learned to deal with change at an early age. My parents were both frugal. My dad was a truck driver and my mom was a waitress at a local sandwich shop. They were World War II–era kids who learned how to pinch a penny. My mom described how, when she was in her 20s, young women saved money on pantyhose by cutting off the leg of a pair with a run in it and matching it with another pair with the opposite leg cut off from a similar run. Voila! A new pair of pantyhose.

My parents ran a tight ship. Whenever I asked for something for Christmas or for my birthday, they would listen. But there was often a ...

Get Quotas! now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.