CHAPTER SEVEN
Addressing Resistance
KEVIN A. CARTER
Vice President, Strategy and Assessments
The Winters Group, Inc.
(he/him/his)
In a racist society it is not enough to be non-racist, we must be anti-racist.
—ANGELA DAVIS, PHD
Diversity, equity, inclusion, and justice (DEIJ) is transformational, people-focused, and emotional work; it is complex and often polarizing. Progress happens when you implement a two-pronged approach:
1. Embedding change management, such as the adaptation of the Kübler-Ross Change Curve, discussed in Chapter 6, and
2. Using organizational-level theory.
This chapter uses the method detailed in Chapter 6, “Anticipating Resistance,” to provide practical advice for diagnosing and turning around an organization whose efforts ...
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