Quality in Action
Once the quality agreements have been agreed to and documented, these provide the basis for the proven quality assurance techniques, such as technical reviews, inspections, and walkthroughs.
Given that the quality agreement defines the required quality attributes, it enables the project team to review all critical deliverables from the specific quality requirement for the system.
If you haven't defined quality, you can't measure it.
The quality agreement also provides a vehicle for the postimplementation evaluation of product quality and project change control. In particular, with a clear and negotiated definition of product ...