6
TALENT
Humans + Radically Human Technology
by Christie Smith
Within days of Covid-19 lockdown restrictions being put in place, Deutsche Telekom’s (DT) networks faced an onslaught of traffic. The number of digital conferences increased 322 percent. The number of people watching Netflix soared 3,074 percent. Yet DT’s communications networks remained stable and secure, and the company was able to move 16,000 service and call-center employees into their home offices within a very short time.
Why?
Because in 2016 the company had decided to modernize its IT estate and invest in technological and cultural innovation.1 The initiative was aimed at, among other things, opening up access to technology across the enterprise, improving employees’ digital ...
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