Radically Human

 

CONCLUSION

Three Truths and a New Opportunity

Over the past five years, three truths have emerged with undeniable clarity.

First, all companies are now technology companies.   The first stirrings of this development, when AI began to remake one business process after another, were what moved us to write Human + Machine. Amid widespread fears of job displacement by AI, employee unease with smart machines, and the ethical and technical complexities of machine learning and its implementation, we laid out a road map organizations could use to responsibly bring humans and machines together to form new kinds of jobs and work experiences and achieve significant performance improvements.

In the intervening years, intelligent technologies have become ...