Now that we’re flushed with good candidates, let’s allow ourselves a John Lennon moment and imagine that every employee we hire comes prefabricated to work their best, regardless of any circumstance. That each day they bring extreme effort and passion to your workplace, and their highest mission is to please you, their manager. Like Labrador Retrievers, but even smarter. You likely have one or more of these employees but wish the rest of your team gave their best.

Making this happen means we must rebuild our hiring skills, all targeted toward this: How do we measure if this applicant will voluntarily, consistently self-engage?

Southwest Airline’s founder Herb Kelleher was famous for saying, “You don’t hire for ...

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