Chapter 4 The Contextual Inquiry Interview
If your planning up until now has been thorough and complete, your interview schedule should run smoothly. Now you need to conduct your Contextual Interviews (CI) and get the data you have outlined in your plan.
This chapter will prepare you for the data-gathering phase of your project. It covers how to run the Contextual Interview, the types of information you should look for, and how to approach users and let them know what you plan to accomplish while you are with them. Even with the best planning, when you arrive in the field things may not go the way you thought they would. And, as events unfold ...
Get Rapid Contextual Design now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
