Rapid Contextual Design

Chapter 5 Contextual Interview Interpretation Session

Once you have completed an interview your next step is to share it with the rest of your team in an interpretation session. Contextual Interviews produce large amounts of customer data, all of which must be shared among the core design team and potentially with other stakeholders: user interface designers, engineers, documentation people, internal business users, and marketers. Traditional methods of sharing by presentations, in reports, or by e-mail do not allow the people tasked with building the system to truly process the information or bring their perspectives into a shared understanding. ...