Rapid Mass Engagement: Driving Continuous Improvement through Employee Culture Creation

CHAPTER6

Ownership and Accountability: Why Values Alone Are Insufficient

It was not a management initiative; it was how we lived our lives . . . the process created the psychological safety to speak up, . . . our Behavioral Standards trumped hierarchy and negativity.

Paul Deasy

Then a shop floor employee at DePuy Synthes (Johnson & Johnson)

Elsewhere we discuss the significance of end-user feedback, so let’s listen to other end users of Behavioral Standards before exploring how they differ from values-based approaches.

User Feedback on Behavioral Standards

We will define Behavioral Standards later, but to gain insights into how they work in practice, let’s hear again from end users. In discussing Rolls-Royce’s Behavioral Standards, Trevor Orman, ...