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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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Index

A

ABC (Activity-Based Costing)

absolute stability

accounting. See finance and accounting

Activity-Based Costing (ABC)

actual buffers. See buffer management

adjustment

aggregation

in industry versus services

in Replenishment

Agile Project Management (APM)

Amara's Law

analytical queuing models

APM (Agile Project Management)

applied analytics

asset-based services

labor-based services versus

assets

assumptions, in Replenishment for Services

asymmetric buffer zones

attrition, in resource management

B

B&P (bids and proposals)

backlogs

balanced capacity

Drum-Buffer-Rope for services versus

unbalanced capacity versus

unbalanced flow and

balanced flow, unbalanced capacity and

balking

base capacity

batching, in industry versus services

bench

buffer ...

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