It was a winter's day in an IBM® conference room in Philadelphia when I first met Dr. Eli Goldratt, the creator of the Theory of Constraints (TOC). I was meeting with Eli to discuss a substantial business dilemma we were facing in our Integration Services business at the time. In the aftermath of 9/11 and the burst of the dot-com bubble, the growth of our Integration Services business had slowed. We were working to address a rapid decline in our growth rate and the resulting pressures it was creating on our profitability. The challenge was that our traditional tactics for addressing such a situation weren't adequate to address the impact on our financial results. We needed some fresh thinking.

A few years earlier I'd read Eli's book ...

Get Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.