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Reaching the Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints by John Arthur Ricketts

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Preface

When I was young, my school had a sign above the chalkboard. It said simply, "THINK." Sounded like good advice. I heard the sign came from a computer company, which I imagined must be a place where people took thinking seriously. Years later I joined IBM, where they still do.

This book is the result of thinking, but not the conventional kind. My colleagues and I have been working on problems that afflict the majority of enterprises around the world. However, the most widely used solutions were invented some time ago, during different eras, so they aren't always well-suited to those problems. In contrast, the solutions presented in this book are targeted specifically at those problems, but they run counter to quite a bit of conventional ...

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