chapter TWO

Level I: Action Stances

The Four-Player Model

Level I of the structural dynamics model (see Chapter One, Figure 1.1) is the first of the three components of the behavioral profile. We call Level I the “four-player model.” It describes two things: the four basic types of “players” individuals tend to be when they speak, and the actions associated with that player type. People possessing a high degree of communicative competency are versatile in taking any of the four player stances with ease as the need arises, and this is where coach Duncan Travis starts to focus CEO Ralph’s attention during the team’s Monday morning management meetings.

In Chapter One, Ralph Waterman took the reins at ClearFacts, and you learned a bit about his four-person ...

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