Readings in Multimedia Computing and Networking

What video can and cannot do for collaboration: a case study

Ellen A. Isaacs^* and John C. Tang,     SunSoft, Inc., 2550 Garcia Avenue, Mountain View, CA 94043, USA. E-mail address: [e-mail], [e-mail]

^*Correspondence to: E.A. Isaacs

Abstract

As multimedia become an integral part of collaborative systems, we must understand how to design such systems to support the user’s rich set of existing interaction skills, rather than requiring people to adapt to arbitrary constraints of technology-driven designs. To understand how we can make effective use of video in remote collaboration, we compared a small team’s interactions through a desktop video conferencing prototype with face-to-face interactions and phone conversations. We found ...