
This will often require you to meet individually with those involved
and then bringing them together to agree a way forward.
You could just tell them to stop, as is often done, but don’t think that
this resolves the conflict, it simply buries it. It will continue, but will
just be hidden from you.
In many cases, you will not be able to reach a suitable resolution – particu-
larly if it is a matter of two individuals simply disliking each other. When
this happens, you must impose the required result. You cannot get them to
like each other, but you can define the behaviour that you are prepared to
accept from them. Then you must monitor compliance with ...