PREFACE

Too many organizational change efforts result in frustrated leaders, disillusioned workers, and few, if any positive, lasting changes. Fast-changing environments leave organizations struggling to institutionalize new strategies and ways of working, some of which end up being no longer relevant by the time they are implemented. Skeptics complain about “flavor of the month” change efforts—and understandably so—as they continue to see new programs and initiatives launched to do what others have failed to deliver. At some level, leaders and workers alike have learned to live with these sub-optimal results as no better choices seem available. And yet, something needs to be done.

I believe the vast majority of these efforts fall short for a ...

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