© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
R. StringerReal-Time Twilio and Flybasehttps://doi.org/10.1007/978-1-4842-7074-5_1

1. Building a Real-Time SMS Call Center

Roger Stringer1  
Penticton, BC, Canada

We’re going to build a handy SMS call center for our first project.

This call center will handle incoming SMS messages from users; it won’t handle voice, just SMS. We’ll look at voice in a couple other chapters.

Do you want to know one of the beautiful things about Flybase? It integrates really easily with other services.

In this chapter, we are going to walk through using Flybase and Twilio together to build a real-time SMS call center.

This could be used as a customer help desk where customers send ...

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