In the world of telephony, an automated call distribution (ACD) system is a system that distributes incoming calls to a specific group of agents based on the customer’s selection, customer’s telephone number, selected incoming line to the system, or time of day the call was processed. We also call this a call center.
A couple years ago, Twilio’s Charles Oppenheimer (https://github.com/choppen5) built a demo of a Salesforce-embeddable ACD (https://github.com/choppen5/client-acd) using Twilio ...
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