Find Opportunities to Improve
It’s all too easy to get emotionally attached to your current approach.
The first lesson we learned was to avoid scoring ourselves against a process model, an organizational structure, or a tool. Instead, you should build a culture of curiosity and experimental thinking. Train managers to hone their insights by observing outcome and to suggest improvements from there. This will help you learn from new information even if it is at odds with your current understanding, and it will help you avoid getting too emotionally attached to your current approach.
While this book talks about process, what you won’t see if you go looking for process artifacts is the amount of effort we put in each case to develop thinking ...
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