How Our Process Worked

Let’s take a look at our Kanban board. The work arrived at any time through any number of channels: face-to-face requests from teams in the same building, queries over the phone, and tasks sent over email, to name a few. As soon as work arrived, it would be put on the Kanban board in the New row at the bottom and in the corresponding column, as shown in the following image. Each column has a designated prioritization, with the highest priority on the far left. The relative priority for each work type was set by the two managers of the teams. This made it very easy to spot what to focus on with a quick glance at the board from left to right.

Let’s take a look at each of the columns in detail.

Demand TypeColumn / Description ...

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