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Real-World SRE by Nat Welch

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Chapter 3. Incident Response

Incident response is the next level in the hierarchy we introduced in Chapter 1, Introduction. While introducing monitoring into your organization, or project, is mostly a technical exercise, incident response is almost all process and people. Incident response builds upon the world of data that we built using monitoring and starts our feedback loop, helping us to find and tighten our monitoring for our services. This shows us what is important, because if we do not get an alert and someone tells us that our service was not working, then we were not monitoring the right things.

The inverse of this is also true, although rarer—when we do not launch or deliver new features because we spend all of our time trying to reach ...

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