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Real-World SRE
book

Real-World SRE

by Nat Welch
August 2018
Beginner to intermediate content levelBeginner to intermediate
340 pages
7h 30m
English
Packt Publishing
Content preview from Real-World SRE

Communication

Once someone has been alerted, and they have acknowledged or "ACK"ed an alert, they need to start communicating. My rule of thumb is that you should send a message, no matter what, to all stakeholders every 30 minutes. If nothing has changed, then tell them. Know your audience, so do not go too technical if you do not need to, but if your audience is technical, then share what you can, but keep it brief. If it is an internal communication, then make sure to tell people where to go if they need to know more:

Communication

Figure 11: Screenshot of an Imgix (an image CDN company) outage status page. It shows updates from the company to the public in ...

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Publisher Resources

ISBN: 9781788628884Supplemental Content