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Real-World SRE by Nat Welch

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Chapter 8. User Experience

User experience (UX) focuses on defining, changing, and improving how people interact with an object. This could be anything from decreasing the number of steps it takes to get a user to buy a product, to making a building easier to navigate, or improving the boarding speed of an airplane. This relates to SRE in two ways. First, we need to support the UX of the systems we support. For example, making sure the application is responsive and available, so users have a consistent experience. Secondly, our tools need to provide a good experience. Do we know how people will use our tools? Can they interact with other tools we have built? A good experience means that users of the services we build and support will enjoy using ...

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