Chapter 8. Stop Judging and Start Helping: The Golden Rule of Teamwork

In this final chapter, I give you the ultimate Reality-Based guide to preventing and resolving conflict within teams. I offer strategies that will work whether you are the leader or a member of a low-functioning team. If you have ever contemplated sending your people on a team-building course or a costly off-site, save yourself a lot of effort by teaching them one key question instead: "How can I help?" This question, and the spirit in which it is asked, are the heart and soul of a healthy group dynamic. In most offices, both the question and the attitude are all too rare.

My research has led to extraordinary revelations about the roots of conflict—in particular, the morale-sapping ...

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