Foreword: The Benchmark of Success
By Meg Whitman
There are people you encounter in life who stand out above all others—who teach you, challenge you, and inspire you. In my life, one of those people has been Maynard Webb.
I first met Maynard in 1999, shortly after I became the CEO of eBay. The company was growing very quickly, and it was an incredibly exciting time. But one of the challenges we had to contend with was the stability of the site. Our technology, built when we were a fledgling start-up, just couldn't keep up with the growing transaction volumes. The site was frequently breaking down and disappointing sellers and buyers in the process. One particularly severe outage lasted for twenty-two hours. It attracted enormous national news ...
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