INTRODUCTIONBetrayal Is Universal

The vulnerability of trust is always present, even in high-trust relationships. Since business is transacted through relationships, it follows that you will experience times at work when trust is broken—sometimes obviously, and sometimes not so obviously. Each and every day, small but hurtful situations accumulate over time into confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. People feel hurt, disappointed, let down, and frustrated. The feelings can be as strong as resentment, bitterness, antipathy, and even betrayal.

Betrayal is not our word. It is the word used by the thousands of people we have ...

Get Rebuilding Trust in the Workplace now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.