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Rebuilding Trust in the Workplace by Michelle L. Reina, Dennis S. Reina

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STEP1Observe and Acknowledge What Happened

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“The distance is nothing; it is only the first stepthat is difficult.”

—Marie de Vichy-Chamrond,the Marquise du Deffand,French woman of letters

“I couldn’t get over what had happened. It was as if someone punched me in the gut. I was shocked that my boss took credit for work I had done so that she would look good in the eyes of the executive team.”

Betrayal hurts, and so does being let down, disappointed, or frustrated when the people you work with break the trust you have in them. The larger the breach, the greater the hurt. Observing and acknowledging how trust has been broken represents the first Step ...

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