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Rebuilding Trust in the Workplace by Michelle L. Reina, Dennis S. Reina

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STEP2Allow Feelings to Surface

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“Feelings are not supposed to be logical. Dangerous is the man who has rationalized his emotions.”

—David BorensteinPolish artist

In the first of the Seven Steps, you opened your eyes and ears to observe a situation of broken trust and acknowledge its impact. Step Two is about opening your heart. Everyone—including the person who unintentionally or even intentionally hurts another—has feelings about a disappointment, letdown, or betrayal. Those feelings can range from a quiet sense of vulnerability and hesitation to a deep pain. And everyone is entitled to have and honor those feelings.

The second of the Seven Steps—allowing ...

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