The changing role of government: transformation


Public service reform is a constant theme of governments, but we are now entering a time of turbulent change. Efficiency is a necessary but insufficient response to radical budget reductions. To address the central policy problems requires engagement with the private sector, civic society and the citizen directly. The role of government is to stimulate and coordinate delivery through other multiple channels. Transformation means rethinking how government works in this new context. Knowledge and accountability are central issues.

Key words

public service reform

public policy

joined-up government

public administrator role

civic society


Modernisation and reform is a ...

Get Records Management and Knowledge Mobilisation now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.