Records, knowledge and action: an interacting design model


A design model is developed to integrate records management and knowledge mobilisation, using the recordkeeping continuum model as a starting point. From records, the model highlights four elements: a functional map, corporate memory, policies and procedures, and information governance rules; from knowledge: ideas and evidence, interests, institutional rules and social norms. These are mapped onto a three-dimensional model as axes of function, structure and behaviour.

Key words

continuum model

design model

function–behaviour–structure design framework

Mapping the landscape of records and functions

The physical sense of knowledge as an encoded product is closest to the ...

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