Achieving added value: efficiency, effectiveness and public value


The value of records management is not intrinsic, but determined by supply and demand; improving demand means demonstrating added value. Claimed tangible benefits are derived principally from better management of information, and many intangible benefits stress cost-avoidance. Pressures for economy suggest reducing the scope of records management to a minimum, and technical efficiency mainly focuses on improving its processes. A focus on allocative efficiency and outcomes highlights the contribution of knowledge and records to achieving public value, in particular, via accountability to public trust, confidence and legitimacy. A competing public values model is proposed ...

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