References

ARMA Code of Professional Responsibility. 2011 Available online at, (accessed March 2011). www.arma.org/about/overview/ethics.cfm

Bailey, S.Managing the Crowd: Rethinking Records Management for the Web 2.0 World. London: Facet Publishing, 2008.

Bastian, J. Community Archives: The Shaping of Memory. London: Facet Publishing; 2009.

BBC. Building Public Value: Renewing the BBC for a Digital World. London: British Broadcasting Corporation; 2004.

Benington, J., Moore, M. Public Value: Theory and Practice. London: Palgrave Macmillan; 2010.

Bessant, J., et al. Beyond Light Bulbs and Pipelines: Leading and Nurturing Innovation in the Public Sector. Sunningdale: National School of Government/Sunningdale Institute; 2010.

Bland, T., ...

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