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Records Management For Dummies by Blake Richardson, CRM

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Chapter 14

Train the Troops

In This Chapter

arrow Generating program awareness

arrow Coming up with a training plan

arrow Seeing your training plan through

Equipping yourself with the tools to implement an effective and compliant Records and Information Management program is only half the battle — you also have to figure out how you get the word out to everybody else. Like any new company program, you will need to generate awareness and train employees how to use and follow it. The level of understanding that employees have of the program will determine its success. Generating awareness is especially important for new Records and Information Management programs, but also applies to existing programs that need a boost.

This chapter provides you with the guidance you need to generate awareness through developing marketing campaigns and effective training methods designed for small and large groups of employees, plus tips on conducting refresher training.

I’m Aware of That!

Employees appreciate being given advance notice of new company programs, especially if the program has the potential to impact the way they perform their functions. The organization’s Records and Information Management program is ...

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