Making a business case for records management

Sarah R. Demb


Explores how to compile a business case for records management, including how to calculate the cost of records and manage risk. Discusses the importance of communicating records management to staff across the museum.

Key words

business case


cost-benefit analysis

quick wins

risk assessment


The role of a records manager can be challenging, particularly if records management is a new focus within the museum. Even if there is a clear need to improve record keeping, it is not unusual to face initial reluctance from colleagues. It is common to encounter the following arguments.

 The institution has managed perfectly well without records management. ...

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