Troubleshooting steps
Troubleshooting is a process that is both rigid and flexible. The rigidity of the troubleshooting process is based on the fact that there are basic steps to be followed. In this way, I like to equate the troubleshooting process to the scientific method, where the scientific method has a specific list of steps that must be followed.
The flexibility of the troubleshooting process is that these steps can be followed in any order that makes sense. Unlike the scientific method, the troubleshooting process often has the goal of resolving the issue quickly. Sometimes, in order to resolve an issue quickly, you might need to skip a step or execute them out of order. For example, with the troubleshooting process, you might need to resolve ...
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