October 2015
Intermediate to advanced
458 pages
10h 49m
English
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Data gathering
If we look back at Chapter 1, Troubleshooting Best Practices, the first step in the troubleshooting process is to understand the problem statement. In this section, we are going to explore how the problem was reported and will try to collect any data that we can to find the root cause of the issue.
For this example, we were notified of the issue via a phone call. This is actually lucky as we have an end user on the phone and can ask questions to get more information from him/her.
Before asking the person reporting the issue for more information, let's first take a look at what was already answered. All of a sudden, our blog is showing an installation page and not our posts!
At first, you may feel that this problem statement is vague; ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.