Since we feel pretty confident about our hypothesis as to what happened, we now can move on to the final step of our root cause analysis; preventing the issue from reoccurring.
As we discussed in the beginning of our chapter, all useful root cause analysis reports include a plan of action. Sometimes, this plan of action is something to be performed immediately at the time of the issue. Sometimes, this plan is to be performed later as a long-term resolution.
For our issue, we are going to have both, immediate actions and long-term actions.
The first immediate action we need to take is to ensure that the systems primary function is healthy. In this case, the server's primary function is to serve the company's ...