CHAPTER 2

Closing the Gap Between What Employers Want and What Higher Education Provides

As we have seen, industry defines competence as specific knowledge, skills, abilities, and attitudes that are necessary to perform the tasks assigned to specific roles within an organization. All one has to do is compare an HR magazine to a higher education journal to see that employers and universities approach the path to competency with profoundly different language, structure, and assessment.

The term competency is largely absent from one place that soft skills should be taught: the general education curriculum. Students learn many cross-cutting skills (another term for soft skills) in good general education programs, but often do not have the language ...

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