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Redefining Operational Excellence by Andrew Miller

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ABOUT THE AUTHOR

ANDREW MILLER works with world-class organizations to maximize profitability and performance. As a leading expert in operational excellence, he integrates strategies around driving innovation and collaboration; improving customer acquisition, on-boarding, and retention; aligning strategy and execution; attracting, hiring, and retaining top people; and optimizing speed.

His clients include the Bank of Nova Scotia, McKesson Canada, 3M Canada, Mount Sinai Hospital, Agnico-Eagle Mines, Women’s College Hospital, the Hospital for Sick Children, the Centre for Addiction and Mental Health, and many other world-class institutions.

Andrew has published more than 200 articles, numerous position papers, and three books. His blog, From Chaos ...

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