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Redefining Operational Excellence by Andrew Miller

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CHAPTER 2

MAKING OPERATIONAL EXCELLENCE HAPPEN

ANY GOOD RECIPE CONTAINS KEY ELEMENTS and ingredients that allow the food to taste great. Operational excellence is no different. Certain elements are required for an organization to become operationally excellent. When those elements are combined properly, a company will see improvements in various areas, depending on their needs, but all companies will see enhanced profitability and growth.

THE CORE COMPONENTS OF OPERATIONAL EXCELLENCE

Figure 1-1 lays out the four key components of operational excellence—attracting and retaining top talent, innovating and collaborating, aligning strategy and tactics, and acquiring and keeping the customers you want—and highlights the importance of optimizing speed ...

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