imgChapter 6People and Organizations

Who first invented work and tied the free and holy-day rejoicing spirit down to the ever-haunting importunity of business and, oh, most sad, to this dry drudgery of the desk's dead wood?

—Charles Lamb

Is it all dry drugery? Schwartz and Porath (2014) say that's the reality for white collar workers, who aren't eager to go to work, don't feel they get much appreciation while they're there, have trouble getting everything done, and doubt that their work makes much of a contribution. They arrive home deflated and haunted by round-the-clock demands.

Schwartz and Porath could have been writing about Amazon where ...

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