imgChapter 10The Manager as Politician

Nobody made a greater mistake than he who did nothing because he could do only a little.

—Edmund Burke

Born to a wealthy but unorthodox family, Aruna Roy decided early in life that her mission was to do something for India's poor. After getting a master's degree from the University of Delhi, she became one of the few women who passed the national test to join India's elite civil service. Thrilled at first, she gradually became disillusioned with the rigid, top-down Indian bureaucracy and concluded she could do more out of government.

She joined a nonprofit her husband had founded in a poor rural village. ...

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